The role of the Courts Service is to manage and support the courts nationwide, making sure everyone can access the system in a way that’s fair, impartial, respectful and responsive.
This Customer Charter sets out the commitments we make to you as well as what we ask of you in return.
- Respect, equality and fairness
You can expect to feel respected in every interaction, knowing your background or circumstances will never be a barrier to the treatment you receive.
- Clear, easy and accessible information
You can expect to easily find and understand the information you need to help navigate the court system with clarity.
- Simple and efficient response to queries
You can expect to be greeted politely and get the right answer quickly and easily no matter how you contact us.
- Access to Courts Services for all
You can expect a supportive experience when accessing court services, with tailored assistance for those who need it most.
- Listen, learn and improve
Expect a responsive service that adapts to your needs through training, technology, and collaboration with users and partners.
- All
Expect respectful, fair, and accessible court services, with clear information, timely responses, and tailored support for all users.
- Table
Treat staff courteously, provide accurate details, and share feedback to help us improve.
