Today we published our Communication and engagement strategy 2026–2030. Our second communication and engagement strategy sets out how we plan to continue improving the way we communicate and engage with court users, our partners and the public.
Maura Howe, Head of Communications explained
“Over the past five years, guided by our first strategy, we have transformed how the Courts Service communicates and engages. We have made information clearer, improved access to services, listened to feedback, and strengthened engagement with court users and stakeholders. Protecting the independence of the courts means there are times when it would not be appropriate to comment on proceedings. That makes clear, accessible, and trustworthy information even more important. Our new strategy builds on this work as we continue to become a more open, consistent and effective organisation.”
Our goal under this strategy is simple: to build a communicating organisation in support of our Modernisation Programme and vision for a modern court system.
Over the next 5 years, we will build on what we have achieved by continuing to communicate more consistently and provide information that our users can easily find, understand and use. We will continue to listen to court users and our partners and use their feedback to shape how we work.
The Communication and engagement strategy 2026 -2030 focuses on four key areas:
- making information clearer and more accessible, including plain language, drawing on the International Standard on Plain Language, ISO 24495 Part 2 on Legal Communication
- strengthening engagement and collaboration with our partners and users
- increasing public awareness and understanding of the Courts Service and the courts system
- improving our website, social media and other channels so people can find and understand our reliable information when they need it.
The strategy was informed by feedback from our staff, court users, and partners during 2025 and will continue to be shaped by user feedback over its lifetime.
