What you can expect
You can expect to feel respected in every interaction, knowing your background or circumstances will never be a barrier to the treatment you receive.
How we will deliver
- We will be courteous, respectful and professional. Everyone will be treated equally regardless of gender, family status, age, disability, sexual orientation, race, religion or ethnicity.
- We will act honestly, fairly and impartially, handling all enquiries and personal data with confidentiality and sensitivity.
What we ask in return
- You should treat our staff and other customers with courtesy and respect.
- Be aware that we do not accept any kind of physical or verbal abuse or threats towards staff or other customers.
