Intro
Respect, equality and fairness
What you can expect
You will be treated with respect, no matter your personal situation or background.
What we will do
We will be polite, respectful and professional. Everyone will be treated fairly, no matter their gender, family status, age, disability, sexual orientation, race, religion, ethnicity or background.
We will keep your personal information private and safe.
What we ask of you
- Please treat our staff and other customers politely and with respect.
- Be aware that we do not accept any kind of physical or verbal abuse or threats towards staff or other customers.
More information
Information on our “Let’s all be respectful” policy can be found here.
Clear and accessible information
What you can expect
You will be able to find the information you need about the court system easily.
What we will do
- We will aim to provide clear, up-to-date information in plain English through courts.ie or our staff.
- We will provide information on court processes and direct you to available support services.
- We will provide application forms and other materials in Irish upon request.
What we ask of you
Please understand that our staff cannot give legal advice. Visit our support services page to find information on where to get legal advice and other services that can help you.
More information
If you would like to use our services through Irish, please email [email protected].
Simple response to queries
What you can expect
You will be treated politely and get your questions answered quickly, no matter how you contact us.
What we will do
- We’ll do our best to give clear answers to your questions.
- We will aim to answer your phone calls quickly, and staff will tell you their name.
- We will respond to emails and letters as soon as possible, with easy to understand information.
- We will try to protect your privacy during in-person conversations.
What we ask of you
- Please give us all the information we ask for, such as reference numbers or documentation, so we can help with your question.
- Please be aware that our staff have the right to end a conversation if they feel they, or other customers, are being threatened physically or psychologically.
Support access to courts
What you can expect
You will have access to court facilities throughout your journey. Additional help will be available for those with extra needs.
What we will do
- We will handle and process your court documents promptly upon receipt.
- We will maintain court buildings to ensure they are safe and clean.
- We will aim to provide support and facilities for anyone with additional needs.
What we ask of you
- Please complete any required documentation as accurately as possible before you come to a court office.
- Do not record, film or photograph inside our buildings without our permission.
- Please tell your local court office staff if you need any additional help with accessibility, so we can make the right arrangements for you.
Listen, learn and improve
What you can expect
We will listen carefully to your feedback and make changes to improve our service.
What we will do
- We are committed to ongoing improvement through staff training, investment in technology, and the design of better processes.
- We will work closely with court users, community groups and other agencies to make our services better for everyone.
- We are working towards ensuring a consistent standard of service across all our offices, so you receive the same quality of support wherever you go.
What we ask of you
We want to hear your thoughts to help us improve. Please share comments, compliments or complaints through your local court office, or complete our online customer service form or email [email protected].
